Refund Policy

Last updated: 30 June 2026

1. How Refunds Are Reviewed

Refund requests are reviewed according to our Refund Policy and applicable law. To request a refund, contact us at support@kkaloo.app with your checkout email, the payment date and amount, proof of the charge, and the last 4 digits of the card used.

2. How to Request a Refund

To request a refund:

• Email support@kkaloo.app with subject “Refund Request”
• Include the email address associated with your account
• Include the approximate date of your first payment

We will process your refund within 5–10 business days. The refund will be returned to your original payment method.

3. When a Request May Be Declined

A request may be declined where the service was accessible or used after purchase, where the subscription renewed according to the terms accepted at checkout, where the payment cannot be verified, or where there is evidence of abuse or repeated requests — except where a refund is required by applicable law.

4. Trial Period

The $0.99 7-day trial fee is non-refundable after the trial has started, except where required by applicable law. The trial renews at $9.99 per week unless cancelled before the renewal date.

5. Subscription Cancellation vs. Refund

Cancelling your subscription stops future billing but does not automatically trigger a refund of the current period. To receive a refund, you must explicitly request one as described above. You will retain access until the end of your current billing period.

6. Chargebacks

Please contact us before initiating a chargeback with your bank. We are committed to resolving disputes directly and quickly. Initiating a chargeback without contacting us first may result in account suspension.

8. Contact

Refund questions: support@kkaloo.app